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24/7 Incident Management Services
Unplanned incidents—from system crashes to security breaches—can paralyze high-growth tech teams, leading to lost revenue, broken SLAs, and declining customer trust. Without a clearly defined, always-available incident management system, even minor issues can escalate into major outages.
At IAMOPS, we deliver 24/7 incident management services that ensure critical events are detected, prioritized, and resolved swiftly. Our incident response framework combines real-time monitoring, automated alerting, intelligent escalation workflows, and detailed root cause analysis. This enables your tech teams to maintain uptime, protect user experience, and continue building without disruption.
IAMOPS acts as your extended incident response team—available 24/7/365—with deep experience across SaaS, Fintech, HealthTech, eCommerce, and cloud-native infrastructures. Whether you’re scaling, preparing for due diligence, or supporting global users, we help minimize downtime and ensure operational resilience.
How IAMOPS Incident Management Works
Real-Time
Incident Detection and Monitoring
We implement full-stack monitoring to detect incidents the moment they occur—before they disrupt user experience or violate SLAs.
What we deliver:
- Continuous system and application health checks using tools like Prometheus, Grafana, and Datadog
- Synthetic testing for key workflows to simulate user behavior
- Automated alerting based on predefined thresholds, performance anomalies, and security events
- Real-time notifications via Slack, Microsoft Teams, or email
Rapid Triage and
Automated Escalation
Once an issue is detected, we classify it by severity and initiate predefined workflows to ensure timely resolution.
What we deliver:
- Definition of incident severity levels to prioritize based on business impact
- First-line and second-line response management based on issue classification
- Automated ticket creation tools like Zendesk
- Escalation to on-call engineers or SREs based on pre-established SLAs and runbooks
Incident
Response and Recovery
Our teams take immediate steps to restore services, limit user impact, and validate system stability post-resolution.
What we deliver:
- Step-by-step execution of resolution playbooks (e.g., restarting services, rollback of failed deployments)
- Self-healing automation to remediate common incidents without human intervention
- Infrastructure recovery monitoring to validate issue resolution and system readiness
- Platform-agnostic support across AWS, Azure, GCP, Kubernetes, Docker, and more
Post-Incident
Review, RCA, and Optimization
After resolution, we perform detailed analysis to strengthen response processes and reduce future risks.
What we deliver:
- Post-mortem analysis and root cause documentation
- Actionable insights to improve alert accuracy and reduce false positives
- Continuous improvement of response playbooks, escalation rules, and monitoring thresholds
- Compliance-aligned reporting for ISO 27001, SOC 2, and internal governance
Benefits
Faster Incident Detection and Response
By automating incident detection and escalation, we ensure that critical issues are identified and resolved before they escalate.
Improved Communication and Collaboration
Incident management tools enable real-time collaboration across teams, ensuring faster coordination and resolution.
Reduced Downtime and Business Impact
Structured workflows and self-healing automation minimize downtime, ensuring smooth business operations.
Continuous Improvement and Prevention
With post-incident analysis and reporting, we help organizations learn from past incidents, reducing the likelihood of future disruptions.
Don’t Let Incidents Derail Your Growth
IAMOPS helps you eliminate chaos during critical incidents. We respond immediately, reduce downtime, and bring full visibility into the issue lifecycle—so your team can deliver a more reliable experience to your users.
Book a free consultation and discover how our incident management services can help you maintain operational excellence and peace of mind.
Our success stories
Frequently Asked Questions (FAQ's)
What does incident management mean in IT?
Incident management refers to the process of identifying, responding to, and resolving unplanned disruptions in IT systems, including outages, errors, and degraded performance.
What kind of incidents does IAMOPS handle?
We handle server outages, network disruptions, application errors, service degradations, API failures, and security-related incidents.
How fast is your response time?
IAMOPS operates with SLA-based response times, starting at under 5 minutes for critical alerts. Escalation procedures are tailored to your priorities.
Can you integrate with our tools?
Yes. We integrate with your monitoring, alerting, ITSM, and communication tools to streamline detection, response, and resolution.
Is your service suitable for startups?
Absolutely. We provide scalable incident management services that support everything from MVP launch to enterprise-grade platforms.
- NOC System Set-up
- NOC Automation Services and Operational Playbooks
- 24/7 Network Monitoring Services
- 24/7 Incident Management Services
- 24/7 Application Support Services
