Application Support

Providing seamless support to end users is crucial for maintaining customer satisfaction, ensuring smooth application usage, and minimizing disruptions. Without an efficient support system, users may face unresolved issues, service delays, and poor experiences, leading to dissatisfaction and decreased business efficiency.

At IAMOPS, we provide L1, L2, and L3 application support to ensure that end users receive timely assistance, issue resolution, and escalations when needed. Our 24/7 support team handles user queries, technical troubleshooting, and incident management while escalating unresolved issues, such as software bugs, to the appropriate development teams.

How It Works

1

Comprehensive
Support Framework and Incident Handling Strategy

We start by designing a structured support framework to ensure end users receive fast, reliable assistance based on the severity and complexity of their issues.

Examples:

2

L1, L2, and L3
Support Implementation

Our team provides tiered support to handle different types of user issues while ensuring critical incidents are escalated appropriately.

Examples:

3

Ongoing
Support Optimization and Reporting

Once support operations are in place, we continuously refine processes, improve response efficiency, and analyze trends to enhance the user experience.

Examples:

Benefits

Faster and More Reliable User Support

With structured L1, L2, and L3 support, users receive quick, effective resolutions while critical issues are escalated efficiently.

Seamless Escalation and Collaboration

By escalating software bugs and unresolved technical issues to the right teams, we ensure transparency and fast issue resolution.

Improved Customer Experience

A well-defined support system ensures faster responses, reduced frustration, and higher user satisfaction.

Scalable and Data-Driven Support

With real-time monitoring, trend analysis, and continuous improvement, our support services evolve to meet growing business needs.

Our success stories

Enhanced CI/CD for Data Migrations and Deployments in Core Back-end
IAMOPS streamlined Finariq’s CI/CD process by automating data migrations, integrating ArgoCD for application sync, and adopting a "Build Once, Deploy Everywhere" approach. The optimized pipeline reduced build times by 66%, eliminated manual intervention, and enhanced deployment reliability.
Migrating to AWS Graviton RDS for 25% Cost Savings and 20% Faster Queries
IAMOPS migrated the organization’s RDS instances to AWS Graviton, improving performance by 20%, reducing latency by 30%, and cutting operational costs by 25%. The transition enhanced scalability, security, and long-term efficiency.
Strategic Resource Allocation and Cost Optimization on AWS Using Terraform
IAMOPS optimized Agrivon’s AWS infrastructure by consolidating load balancers, standardizing deployments, and restructuring ECS clusters, reducing operational complexity and costs. With Terraform-driven automation, the solution cut resource costs by 30%, improved deployment times by 40%, and streamlined cluster management by 50%.
Schedule a Call
Plan your DevOps journey to scale up for efficiency