NOC 24/7 Services
Growth relies on uptime.
Uptime is crucial and affects core KPIs at the heart of our clients’ businesses, from retention and usage metrics to customer satisfaction.
That’s why our NOC 24/7 is an essential layer to our DevOps proposition. It ensures we identify failures quickly, recover rapidly, and allow users to continue using the product without disruption.
Our mission is to build Site Reliability practices that operate 24/7, maximize uptime, and drive growth.
What Sets Our NOC 24/7 Services Apart
Our 24/7 NOC services provide real-time visibility, proactive support, and incident response across your infrastructure, applications, and cloud platforms—day and night.
Whether you’re a tech company scaling globally or a SaaS company serving enterprise customers, we ensure operational continuity so your team can stay focused on innovation—not interruptions.
Our NOC 24/7 Workplan
NOC System Set-up
NOC System Set-up 
Tailored observability and alerting infrastructure.
We assess risks, configure tools, build dashboards, and set alerts for effective system monitoring. Our NOC environment aligns with your tech stack, service levels, and internal workflows. From setup to escalation, we build systems that don’t miss a beat.
Delivered by IAMOPS:
- Custom alerting strategies based on SLAs & SLOs
- Monitoring dashboards using Grafana, Datadog, CloudWatch
- Escalation playbooks and incident runbooks
- Integrations with Slack, PagerDuty, ZenDuty, and more
Automations and Playbooks
Automations and Playbooks 
Respond for incidents faster and better.
We create automated recovery scripts and detailed human intervention playbooks to ensure swift and efficient responses to incidents. Our playbooks empower consistent, scalable triage across your teams. Fewer false alarms, faster recovery, more sleep for your team- delivered by IAMOPS.
We automate:
- Service auto-restarts
- Alert suppression based on log intelligence
- Auto-scaling and failover procedures
- Step-by-step playbooks for incident response
24/7 Monitoring
24/7 Monitoring 
Full-stack visibility, every minute of every day.
With our around the clock monitoring, we ensure seamless recovery and minimal downtime by addressing issues promptly. We monitor your cloud environments, applications, and backend systems to ensure maximum reliability—no matter where your users are.
We monitor:
- Infrastructure (servers, containers, Kubernetes)
- Cloud services on AWS, Azure, GCP
- Application endpoints, background jobs, APIs
- Databases, queues, storage systems
Incident Management
Incident Management 
From detection to resolution—without the chaos.
We provide complete incident management from initial failure to final recovery and improvement to prevent future occurrences. When something breaks, we manage the entire incident lifecycle, coordinating responses, minimizing downtime, and keeping your team in the loop. We resolve fast—and we learn fast, so it doesn’t happen again.
Included:
- Real-time triage and resolution
- Escalation coordination with your engineers
- SLA tracking and performance reporting
- Post-incident root cause analysis (RCA)
Application Support
Application Support 
Beyond infrastructure: app-level monitoring and response.
We provide support to end users to overcome issues related to application for smooth operation and user satisfaction. With our application support, you are able to catch early signs of trouble so your users don’t have to report them first.
Support areas:
- Uptime checks and transaction monitoring
- Cron jobs and scheduled task validation
- Log anomaly detection
- App-specific alert thresholds and routing
- NOC System Set-up
- Automations and Playbooks
- 24/7 Monitoring
- Incident Management
- Application Support
How We Ensure Maximum Uptime 24/7
Our dedicated NOC team monitors systems around the clock to detect and address alerts and incidents promptly. By using various monitoring tools, we ensure maximum uptime and provide quick resolutions to any downtime issues.
