System Reliability Engineer - Associate

As a Support Engineer – DevOps your primary responsibility is to assist in providing NOC Infrastructure support services primarily related to incident management to the company’s customers.  

This position will work in a team with members of the support group as well as operate with a high degree of independence.


  • Primarily responsible for monitoring/initial troubleshooting
  • Monitoring infrastructure and responding on alerts and incidents. 
  • Coordinate with internal departments and sometimes with customers.
  • Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
  • Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.
  • Good understanding of dashboard and reporting
  • Monitoring Alert acknowledgment and initial troubleshooting. 


  • Good communication (Verbal and Written) skills which helps in the smooth interaction with users. 

  • Good team player and able to follow team policies and processes. 

  • Knowledge on network fundamentals 

  • The candidate will basic knowledge of Ubuntu servers

  • Ability to manage multiple tasks and meet deadlines 

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