The Customer
Mobideo’s SaaS platform enables safe, compliant, and efficient management of the industrial workforce. The product connects workers to the cloud to increase productivity, accountability, traceability and connects managers to improve visibility and enhance real-time decision-making.
Monitoring Requirements:
Mobideo’s platform is a critical tool for its clients, so the product comes with an SLA which underlines:
- Change management
- Backups
- Cost Monitoring
- High Availability
- High Performance
- High Security
The Problem
Overloaded Developers: The company’s IT members and developers previously monitored their infrastructure by themselves. This added another responsibility for their developers, and it was hard to maintain such a time-consuming task as a “secondary” responsibility daily.
Exhaustion of workers: Team members received alerts in the day and the night, on weekends, on holiday, and struggled to maintain everyday life.
Non-optimal environment: The monitoring environment was not fully optimal and could not have a 24/7 team.
IAMOPS 24/7 Monitoring Solution
Our goal for Mobideo was to build a comprehensive solution for monitoring with:
- Continuous availability and performance
- Security monitoring
- Change management and logs
- 24/7 Monitoring as a dedicated team
Our Goal
Continuous Availability: We currently receive periodic alerts and updates for website uptime.
Continuous Performance:A tool made by our Automation Expert allows us to internally monitor as many sites as needed, making sure uptime is maximized for each.
High Security: We created a customized monitoring app to monitor our security groups and their current functioning, each tagged with the user and creation date. Every time our account is accessed, changed, edited, or deleted, we get an alert of any suspicious activity associated with our account.
Change management: We created an app that helps us log the source, event, time, and Creator ARN for every action in our Monitoring Environment.
Back-ups: For our daily, weekly, and monthly back-ups, we implemented a cron monitoring service that notifies us when our back-ups do not happen. All of our periodic back-ups go to a separate SQL database, which is pre-configured in the scripts. We run over 100 schedulers every day to monitor overall health.
Cost Monitoring: We developed a customized Cost Monitoring tool that presents the overall costs, cost per service, and cost per client. That tool also enables us to identify potential saving plans to reduce infrastructure costs.
